Tips for checking references

Bringing on new hires is always a little stressful. While it is far from being a perfect science, learning how to properly check references can shed light on any concerns.

Two great reasons to check references

Gathering information from reference checks starts with understanding the type of information you are likely to get from a previous employer. For liability reasons, many employers are unwilling to speak poorly of an old employee. Instead, consider two goals that can almost always be achieved:

• Verify information provided by the candidate
• Gain additional information

A past employer may not open up about job performance, but they will generally be willing to confirm job duties, list equipment or systems used, verify employment dates, or talk about training programs or CE the candidate completed. When you ask about facts, and not a subjective opinion of their quality of work, it’s likely you will learn something about the candidate that did not come up during their interview.

Include at least one colleague

It’s a good idea to ask for one reference who was a teammate and not a direct superior. A colleague is more likely to open up about a coworker than a boss is about a subordinate, for the liability concern mentioned above.

Use the phone

References should be checked over the phone and not via email or text, although you may want to arrange a time in advance for when you will call. Let the reference know how long the call will take and have your questions ready.

Handling discrepancies

If discrepancies emerge between the candidate and their references, it’s a good idea to schedule a second in-person interview. This gives the candidate an opportunity to clarify and present their side of the story.